We are opening for the season on March 11th. Reserve your paddle now HERE

FAQ

 

When can I go?  We operate 7 days a week throughout the summer, spots are limited and must be reserved in advance

 

How do I reserve my spot? Visit our booking page located HERE.

 

Are there any age restrictions? The minimum age to participate is 7 and all participants under the age of 18 must be accompanied by an adult. 

 

How long is the Glow tour? Around 75-90 minutes in duration.

Do I have to know how to swim? Yes, When engaging in any water sports you should know how to swim.

 

Can I bring my pet? We do not allow pets of any kind in the kayaks.

Do I have to know how to kayak? Nope! Our friendly and knowledgeable staff will teach you the basics of paddling and you will be going in no time!

 

What do I need to wear/bring? Swimsuit/active wear, water for hydration and a cheerful attitude. 

Where do we meet?  555 Cheatham St, San Marcos TX 78666. We will meet at the blue van parked on the river next to Ivars River Pub.

Is there a weight limit? Each 2 person kayak can hold up to 425lbs. Combined weight of the two participants must be under 425lbs.

Do you provide lifejackets? Yes!

Where can I store my belongings? Please store all valuables hidden within your car. We can hold your keys for you while you are on the water. 

Do we need to sign a waiver? Yes, you will be provided with a waiver upon arrival. 

Can I bring my phone in the kayak? You may bring your device on the water AT YOUR OWN RISK. Your guide will have their phone on the water in case you want any pictures taken, which will be sent to you after the tour. Your guide will not take any pictures for you with your own phone. PaddleSMTX is not responsible for any damage caused to your device. 

What is the cancellation policy? For cancellations, please contact us at least 24 hours in advance to receive a refund in full. We do not accept cancellations within 24 hours of your reservation.  

What if the weather is bad? In the case of inclement weather you have the option to reschedule or receive a full refund. We will notify you 2 hours before the start time of your tour if the tour is cancelled due to weather.

 

Additional Information:

 

All participants must sign a waiver and minors (under age 18) must have a guardian sign for them. Waivers will be provided upon arrival.

 

Please leave your valuables at home or well hidden within your vehicle. We will happily hold your keys for you while you are on the water, but are unable to hold any other personal items.

 

Bring water or other drinks in non-glass containers, preferably re-usable containers.

 

Minimum of 3 people required for tour to take place. You can book with less than 3 people and will be notified day-of if other people have not signed up for the same tour in order to meet the 3 person minimum.

 

For cancellations, please contact us at least 24 hours in advance to receive a refund in full. We do not accept cancellations within 24 hours of your reservation. In the case of inclement weather you have the option to reschedule or receive a full refund.